Contact Bikesdirect Support

How we communicate

We consider communication key to a great experience. Our team answers email Mon–Fri (excluding holidays). If you email after 4pm ET Friday or over the weekend, you’ll get a reply by Monday afternoon or by noon Tuesday.

Live Chat—No robots. Leave a message in Live Chat and a real bike expert will get back to you by the next weekday (often faster).

First step: For quick answers, check our FAQ page. Still need help? Choose one option below.

Choosing a Bike / Pre-Purchase Tech

Email bd4salesteam@aol.com. Be sure to include any preferences (terrain, fit, budget). Back to top

Picking a Bicycle Size

See our sizing tips: Sizing Help and More Sizing Info. Back to top

My Bicycle Arrived—Issue or Question

Please include your receipt info and clear photos (full bike + close-ups of the issue). Email bikesdirectservice@gmail.com. We’ll work to resolve it quickly. Back to top

Last-Minute Order Changes

Email bikesdirectbikes@aol.com. Subject line: “Urgent Order Change”. Include your receipt info and (if applicable) the updated ship-to address (security checks may delay shipping). We process orders Mon–Fri and may not be able to change an order once it’s moving. Additional charges may apply. Please confirm all details before placing the order. Back to top

Changes to Bikes

Our bikes ship factory-direct from the distribution warehouse, so we can’t alter manufacturer specs pre-shipment. After your bike arrives, check BikeIsland.com for upgrade parts and accessories (stems, pumps, computers, etc.). We ship Mon–Fri and process quickly, so changes after ordering may not be possible and could incur charges. Back to top

Email Issues (Not Getting Replies?)

If you don’t hear from us within 1–2 business days (excluding weekends/holidays), try our alternative inbox: bd4alternative@yahoo.com, or fax us at 904-249-3987. Back to top

Order by Fax

Having trouble ordering online? You can fax an order to 904-249-3987. Before you fax:
1) Call your credit card company to ensure the transaction isn’t being blocked.
2) Use a U.S.-issued Visa, MasterCard, AmEx, or Discover with matching U.S. billing and delivery addresses. Back to top

Order by Phone

Call our credit-card processor at 904-249-2453 (Mon–Fri, 9am–5pm ET, excluding holidays). They can only process orders—no bike/tech questions. If the line is busy, leave your name and number or try again during business hours. Please don’t leave full order details in voicemail. Back to top

The #1 question: “Are these deals for real?” Yes. Bikesdirect is BizRate Customer-Certified. See reviews from real customers: Read BizRate Reviews.