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headergif womensbikes

ABOUT TRUST ONLINE

Contact Information


At Bikesdirect we consider communication as key to a good relationship
To keep customers properly informed, our staff answers emails five (5) days per week from Monday through Friday. (Excluding holidays)

When you contact us, please always include your receipt information we emailed you.

Did you email us after 4pm EST on Friday or during the weekend?
We will answer your email by Noon the following Tuesday


NOTE: Please email ONLY ONE of the following email addresses
If you email more than one at a time, the reply could be delayed


FIRST STEP: For a quick answer, check our FAQ page CLICK >>HERE<<

Still have questions? Select ONLY ONE of the following below
Please copy/paste email addresses or click the links if you have an email client properly configured


Choosing a Bike or Pre-Purchase Tech questions
Send an email to bd4salesteam@aol.com (copy/paste into your email program)
or if you have an email client configured CLICK HERE

Picking a Bicycle Size
Check out our sizing tips link CLICK HERE
| If you need further help, please CLICK HERE

Your Bike Just Arrived and Have Questions?
Help with Post-Purchase bicycle service questions, warranty concerns, etc:
When you contact us, please always include your receipt information we emailed you.
We want to clear up issues as quickly as possible
Please take clear pics of the whole bike and close-ups of issue/s then email them with notes to:
bd4servicecenter@aol.com (copy/paste into your email program)
or if you have an email client configured CLICK HERE


When you contact us, please always include your receipt information we emailed you.


Last Minute Order Changes?
Shipping Questions, Comments or Changes* to your order just recently placed:

When you contact us, please always include your receipt information we emailed you.

bikesdirectbikes@aol.com (copy/paste into your email program)
or if you have an email client configured CLICK HERE


Please note: We process and ship orders Monday to Friday. Because we process orders so quickly, we may not be able to make changes after your order has been placed. Customers may need to pay additional charges.

Please ensure item selection and shipping information is correct BEFORE putting order through

For Order Changes: Please title your email "Urgent Order Change"

Requesting a change in your ship to address? Please include the address in the email
(note: changes are subject to additional security checks which may delay shipping)

*Changes to bicycles:
These are factory direct bikes and ship from the distribution warehouse so we are unable to make changes from the manufacturers specifications. After you get the bike, check out www.bikeisland.com for free shipping and special pricing on upgrade parts and accessories - perhaps a longer/shorter stem or bike pump or cycling computer.

Please note: We process and ship orders Monday to Friday. Because we process orders so quickly, we may not be able to make changes after your order has been placed. Customers may need to pay additional charges.

Please ensure item selection and shipping information is correct BEFORE putting order through


Our staff answers emails five (5) days per week from Monday through Friday
(9am-5pm EST, Mon - Fri, Excluding holidays)


When you contact us, please always include your receipt information we emailed you.


Some Internet servers reject some e-mails. If you have emailed us and have not heard back from us within 24 hours (excluding Weekends and Holidays) - please contact us at bd4alternative@yahoo.com which is on an alternative server.

Or fax your question to us at 904-249-3987 (please include your contact info)


Trouble Ordering Online? You can Fax your order to us
Before you call or fax your order:
1)
Please make sure your credit card company is not blocking your transaction. Please call your credit card company.
2) You are using a US issued credit card with US billing / delivery address (Visa, Mastercard, Amex, Discover)

or Phone our credit card processor directly:
The Credit Card Processor cannot answer technical or bike related questions- they only process credit card orders. Call them 9 am to 4pm EST Monday through Friday excluding holidays at 904-249-2453.
This number CANNOT answer technical or bike related questions
If the line is busy, please fax your order or try calling again later.
Please do not leave your order information in a message.


We prefer to answer all questions via e-mail to reduce any confusion and to be as precise as possible
Our staff answers emails five (5) days per week from Monday through Friday
(9am-5pm EST, Mon - Fri, Excluding holidays)

Thanks for saving up to 60% off list prices on your new bike from bikesdirect