Contact Information

Contact Information

At Bikesdirect we consider communication as key to a good relationship
In order to keep customers properly informed, we have our staff answering emails five (5) days per week from Monday through Friday. (Excluding holidays).

NOTE: Please email ONLY ONE of the following email addresses
If you email more than one at a time, the reply could be delayed

If you have any questions before or after the sale; check out our FAQ page first CLICK HERE.

If you still have questions, please select from one of the following links and email addresses below.

NOTE: Please email ONLY ONE of the following email addresses
If you email more than one at a time, the reply could be delayed

Help Choosing a bike:
bd4salesteam@aol.com or CLICK HERE

Help with Pre-Purchase technical questions:
bd4techhelp@aol.com or CLICK HERE

Help with picking a bicycle size - please check out our sizing tips link CLICK HERE
If you need further help, please CLICK HERE

Help with Post-Purchase bicycle service questions:
bd4servicecenter@aol.com or CLICK HERE

Questions, Comments or Changes* to your order in process:
bikesdirectbikes@aol.com or CLICK HERE

Some Internet servers reject some e-mails. If you have emailed us and have not heard back from us within 24 hours (excluding Sunday and Holidays) - please contact us at bd4alternative@yahoo.com which is on an alternative server. Or fax your question to us at 904-249-3987 (please include your contact info)

*Changes to bicycles:
These are factory direct bikes and ship from the distribution warehouse so we are unable to make changes from the manufacturers specifications. After you get the bike, check out www.bikeisland.com for free shipping and special pricing on upgrade parts and accessories - perhaps a longer/shorter stem or bike pump or cycling computer.

(Please note: We process and ship orders Monday to Friday. Because we process orders so quickly, we may not be able to make changes after your order has been placed.

Please make sure your shipping information is correct BEFORE you put your order through

Trouble Ordering Online? You can Fax your order to us
Before you call or fax your order:
1) Please make sure your credit card company is not blocking your transaction
2) You are using a US issued credit card with US billing / delivery address (Visa, Mastercard, Amex, Discover)

or Phone our credit card processor directly:
The Credit Card Processor cannot answer any technical or bike related questions- they only process credit card orders. Call them 9 am to 4pm EST Monday through Friday excluding holidays at 904-249-2453. If the line is busy, please fax your order or try calling again later. Please do not leave your order information in a message.

We prefer to answer all questions via e-mail in order to reduce any confusion and to be as precise as possible.

Thanks for saving up to 60% off list prices on your new bike from bikesdirect