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Bikesdirect FAQ: quick answers to shipping, sizing, assembly and more — Bikesdirect.com: Since 1997, Over a Million Happy Customers, A+Rated

About BikesDirect.com

Thank you for choosing Bikesdirect.com. Bikesdirect.com has been selling high quality bicycles since 1997. Longer than many bike shops near you. We believe in bringing you the best deals possible - some are almost unbelievable!

Over 28 years ago,
Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.

Today Bikesdirect Is One of the Largest Online Bicycle Retailers with the Best Bike Deals On Earth

General Questions: For general questions about your order, tech support, shipping status please Email us Click Here

We are authorized dealers for every bike we sell. Each bicycle purchased from Bikesdirect.com includes a factory warranty. For common questions, see our FAQ

A Message from Bikesdirect.com CEO and Founder:

I am very proud and happy that bikesdirect can offer a large selection of name brand high grade bikes at super prices. Our business design of low cost, low margin, high volume sales backed up by excellent web-based service has proven to satisfy the needs of thousands of cyclists. We have been able to make improvements in our system every year often based on the input of customers. Please feel free to send your ideas and comments to bikesdirectbikes@aol.com or post them on the popular cycling forums roadbikereview.com, mtbr.com or bikeforums.net. I visit and post on these forums every week and I suggest they are a great place to see assorted different views on cycling issues.
Thanks for visiting our site
Mike
Dr Mike Spratt CEO and Founder of BikesDirect.com

Selection Sold Out? Get Email Alerts Click Here

AK/PR/HI additional cost | LiveChat or Email for PO Box/APO/FPO Options/Costs | Electric Bikes Can't Ship to AK/PR/HI/APO

Bike Assembly is easy, most are up to 90% assembled.

Click For> Sample Assembly instructions and videos
If you don't feel confident working on it, we suggest taking it to a local bike shop for final assembly / safety checks.

Bikesdirect 5,000+ Reviews LiveChat Verified by Real Customers

TRUSTED SELLER SINCE 1997

A+ RATED With BBB

Over A Million Happy Customers

Real Customer Letter from FAIRFAX VA: "...purchased a 300HT..extremely rugged and so far in the two years it hasn't broken down at all...ridden the bicycle about 1,000 miles" Click Here