Thanks for your order. We are shipping your bike very soon and the UPS tracking number is ______________
It may take up to 48 hours to show a pick up scan and movement in the UPS system.
Please click on the links below for important information AND remember to wear a helmet when you ride
Have Fun and Thanks again, The Friendly Folks of Bikesdirect
To track your item, copy and paste your UPS tracking number into UPS.com. To go there, click HERE
To change delivery address or delivery date AND UPS.com shows a pick up scan, use this link Click HERE
**WHAT SHOULD I DO WHEN I FIRST RECEIVE MY BIKE?**
1- CHECK YOUR ITEMS | Make sure that the box is marked with the correct model name and size and the bike inside is the bike you ordered and that all parts were included. Issues or questions: Click HERE for "Post Purchase Bicycle Service Questions"
2- WRITE DOWN YOUR SERIAL NUMBER | You are receiving a factory direct bike that is drop shipped from a distribution warehouse. We nor the manufacturer record your serial number. If your bike is stolen without having this number filed in your own records, you are out of luck.
*Serial numbers are usually underneath the rear drop outs OR underneath the bottom bracket.
3- DO NOT THROW AWAY YOUR BIKE BOX | If you do not have the factory box, you will not be able to return your bike for a full refund. If you return the bike and send it back in a box, other than the original; 10% will immediately be deducted from your refund. There are NO exceptions for this requirement. For a detailed return policy, please email Karla at bikesdirectbikes@aol.com
4- Assembly | The paper manual that came with your bike is a generic, non model specific manual. It is for basic bicycle information. It does not have model-specific assembly steps. Please review the following links before you begin assembling your bike. If you have any trouble, you may choose to pay a professional to assemble it. A fair assembly price at a Bike Shop is about $25 to $50, in most areas. If you choose to have this done at a shop we recommend you inspect the bike BEFORE it is assembled to ensure you received the correct bike and that nothing is damaged. Bikesdirect.com is not responsible for any assembly/labor/transport fees.
It's fun to save money assembling your own bike. Check out the following links for tips
Assembly Tips - Click HERE and HERE | Bicycle Safety - MUST READ Click HERE
Track Bike or Single Speed Fixie - Click HERE
Visit www.bikeisland.com for great parts and fun accessories + FREE Shipping 48 States
Shipping Questions, Comments or Changes* to your order just recently placed:
When you contact us, please always include your receipt information we emailed you.
For Order Changes: Please title your email "Urgent Order Change"
We process and ship orders Monday to Friday, excluding holidays. Since orders are processed very quickly, we may not be able to make changes after your order has been placed. Customers may need to pay additional charges.
Email to: bikesdirectbikes@aol.com
Post-Purchase bicycle service questions, warranty concerns, etc:
When you contact us, please always include your receipt information we emailed you.
We want to clear up issues as quickly as possible. Please send clear pics of the whole bike and close-ups of issue/s then email them with notes to: bd4servicecenter@aol.com
Note About Seatposts
The minimum insertion is determined by the lowest point of the top tube joining the seat tube. The seat post should extend at least 2 inches below the bottom of the top tube, regardless of where the min insertion line is marked. If not, the seat post can lever against the inside of the top tube and split the frame, ruining your bike....Take care that your seat post is far enough into the frame
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The Friendly Folks at Bikesdirect.com