Welcome to BikesDirect.com Customer Reviews

I couldn’t be more pleased with my entire purchase experience with BikesDirect. I absolutely love the Gravity mountain bike I selected! Fantastic quality at an affordable price...

Dealing with the folks at BikesDirect was a total pleasure throughout the entire process. Their representative Karla made sure I was kept abreast of my order status each step of the way...

— Frank

I purchased an Immortal Spirit from Bikesdirect… I have ridden it 16,000 miles so far and envision many more miles in the years to come. I love that bike! … The frame has proven to be responsive and durable…

I paid about 30% of what a similarly equipped bike would have set me back at my local bike shop. I have recommended Bikesdirect.com to my friends.

— Jerry R.

Bikes Direct offers quality and affordable bikes… I needed a new commuter bike and bought a Motobecane Vent Noir… smooth riding, beautiful bike with carbon fork and Tiagra/105…

It came quickly and was very well packaged… I endorse this store and experience completely.

— Laurent, Chicago

I received the item in perfect condition… took about 1 hour to put it together… I have taken it for a 10 mile ride and it was flawless! Very quick and very smooth. Surely a price that can’t be beat!

— Tony

I absolutely love my new bike! … Many people told me I got an awesome bike for a really great deal… Thank you again for helping me out. I really appreciate it!

— Laura

The ordering, confirmation, and tracking eased my mind. Meticulous packing, assembled without a glitch, and hundreds of smooth, fast miles already. The Windsor Kennet is fantastic— I tested many big brands and made the right choice.

— Rick Reas, Middleton, WI

Dear Bikesdirect,
This is Daniel from Baltimore. Remember, I got a Motobecane 500DS mountain bike two weeks ago? I just wanted to notify you, that I am completely satisfied with the bike! It's a great riding experience! Probably the best I ever had on a bike.
In addition, the retired owner of a bike store here in Baltimore asked me about the price of the bike, he suggested $1500.00!$!

Thanks again.
Daniel Beck
cap…@hotmail.com
*******
Dear Bikesdirect,
This is Daniel from baltimore mailing, remember, the guy who took your
offer of the 500DS. I never rode a sportier or rideable bike than the 500DS, it was really
great. However, after enjoying it for a month, it was stolen. You could understand
my disappointment.
I think my next bike (will contact you in spring) will be the same...
Yours,
Daniel
cap…@hotmail.com

Bikesdirect,

Just wanted to tell you that I got my 500 DS just over a week ago and I am
enjoying trail riding on it. I am blessed to have some fairly challenging
trails to ride on near my home with lots of trees, hills, ravines, and some
swampy areas also and the 500 DS seems to be the perfect fit for this type of
riding. By the way, assembly was very easy.

Thanks,
Lynn M.
Lake Charles, LA.

Dear bikesdirect.com

I must admit that I was somewhat hesitant about buying such an expensive
bike on-line but I gave it a shot.   I have now but about 500 miles on my Fuji Professional that 
I got from you and am LOVING IT!  There isn't a bike out there that compares.  What a ride!

Thanx Again,
Dave

Bikesdirect,

Thanks so much for your patience.  I received that bike yesterday around noon...Too bad I was at work until 10:30 pm and couldn't build it up until then.  It's a sweet rig, definitely a worthy investment. 

Just wanted to let you know how much I appreciate your help.  Thanks for
your patience with my constant, nagging questions.  I will definitely be
recommending Bikesdirect.com to my friends and associates out here in South
Dakota; where triathlete bikes are only available through mail order or internet.
                                       Most Sincerely,
                                       Eric Redinger
                                      Exercise Specialist, CSCS
                                      McKennan Center for Health & Fitness

Mr. Sander,
The bike (Motobecane - Mirage ($319)) got here on Tuesday (7/17). The box was a little beat up, but the bike was not harmed. Took about 20 minutes to put the handle bars, seat post and wheels on.  Went on my first ride today, the bike rides very fast. I was surprised to find such a nice bike for the price you advertised, I'm glad I didn't go with the $900.00 bike at the local shop. I was  worried that it was going to be "heavy", but it's a well built road bike and I'm mainly using it for exercise. You provide an online bike "heaven" for those of us who don't need the fancy racing bikes and just want quality at an affordable price.  

Thanks for replying to my email, I have already recommend Bikes Direct to some of my friends and neighbors here in Stafford, VA.
ENA…@GTE.NET

Hi,

My name is Bill Boughner . I recently ordered the Motobecane Record.

I just wanted to say that I am very pleased with the bike!! I have received several compliments about this bike and seen some raised eyebrows when I told them the price.

I also went to my local bike shop and they informed me they could not get me the
same bike for less than $1000.00. So you weren't kidding about that either :-).

Anyway thanks again :-)

Bill

Just wanted to provide a little feedback on the Peugeot Riviera a bought two months ago.
It is indeed a very good deal at $295.00. It took me a little while to get the bike fitted out with a rack, fenders, lights etc, but since then I have put over 150 miles on it riding to and from work.

The Nexus hub is nearly ideal for my urban commuting route due to it's flexibility of shifting while  pedaling, coasting or even standing still. Shimano did a very good job of choosing the overall ratio coverage and spacing between gears, and Peugeot chose about the right chainring / sprocket ratio.   The gearing of the bike is 36, 42, 48, 56, 65, 76, 88 gear-inches. This gives a reasonable low gear, and a top gear allowing 25 mph at around 100rpm cadence. The top gear is a little optimistic with the 'cross tires provided, but with high pressure street tires it should be useable.

Thanks for including the Shimano service bulletins on the shifter & brake adjustment.
 
Thanks for your help.  
Regards, Matt McGough 

My husbands 50th birthday was this past Sunday and he was so thrilled to get a new bicycle (Peugeot Riveria) for his birthday. It was like watching a 5 yr. old getting his first bike he was so happy and put it right
together without any problems.

He even took it for a spin in the rain when it was all assembled and that is something my husband would normally never do is ride something brand new in the rain.  I really agonized over whether to buy him a camera or a bicycle and I certainly made the right choice. The next day in our local newspaper there was an article about bicycles for the baby boomers!!

I will certainly tell anyone who wants to purchase a new bike about you and what a nice experience it was purchasing from your company. You kept your promise as to having a safe and reliable wed site and also had the bike here safely packaged in the five days you promised. Thank you for all your help.

Sincerely Diane M.

Bikesdirect,
I just received and assembled my bike yesterday and took it for a ride this morning, it rides great. I am very pleased with the bike.

Thanks,
Brannon Buchanan

I am thrilled with the Fuji Blaster DX that I ordered for my son. He loves his bike and can't wait to get
home everyday from school to ride it. I was very pleased with your service and your price. I am now looking for a bike for myself. I am a novice looking for something to tool around the neighborhood.
We live near the coast, so the terrain is very flat. what do you recommend?

MWi…@aol.com

My 700ds arrived yesterday. It was packed with plenty of high density foam wrapped around all painted parts and tightly zip-tied together. Not a scratch on it! After cutting all the zip ties off, and some quick assembly by my boyfriend (bars, wheels, seat and pedals), it was ready to go.  

I love riding this bike! It's very fun to ride and nothing had to be adjusted (brakes or shifters). The welds on the frame are very clean and the paint job (electric blue) looks great. I get compliments on this bike whenever I ride it! This bike compares well with bikes twice the price.  Thanks for your quick response to my emails. I recommend your bikes to all my friends.

Nini Avila
sfe…@together.net

Bikesdirect,
Received my bike on Thursday March 23, 2000. Put it together that same evening when i got home from work. Today i took it out for a test run and the super mirage is a fine machine. My biking friends were impressed. Very well built bike. It'll be in alot of bike tours this summer.
James H. Derflinger

Hey Guys,
The Motobecane 800DS is great, and I still can't believe the price. I had a Motobecane bike 20 years ago that I loved. Their quality is still the tops.  Two of my friends are ordering bikes from you and I can guarantee I'll be sending you more.  At last I've found a use for the Internet!!

Thanks,
Jack O'Neil
jac…@aol.com

Dear bikesdirect.com,

Sorry for the delay in forwarding the pics to you. (I have about 100 more if you need them.)
As you may recall, I'm the guy from Virginia that was the rare individual that had a problem with the ordering of the Super Mirage for my daughter Heather.

The family did our vacation in Wisconsin the end of July, going about 450 miles in the week.
Absolutely beautiful country side. The bike worked out great.

The two pics are 1) the family, P.D. (me), my wife Kate, daughter Heather, and son Kyle; and 2)
a spectacular pic of heather centered under an unbelievable rainbow. It was actually a double rainbow.
I took the picture a little late, but you can possibly see the second one on the right side of the picture frame. I had this one blown up to a 12 x 20 and framed to give to Heather for a Christmas present. May even enter it in a photo contest if the opportunity presents itself.

The trip was fantastic. Other than the shower that caused this rainbow,only one other day of rain.
A great vacation. Hope bikesdirect is going well for you.

P.D. O'Keefe

(note: we only displayed one of the pics due to slow loading time... bikesdirect.com)

The bike came today, I got it setup and running. My son loves it, hopefully tomorrow I can swipe it from him and hit the trails. I'm sure you'll hear from us soon, my wife is bugging
for a new bike.
Gerry May
vtm…@sover.net

Dear bd.com,

My husband, Stan, and I got our matching 700DS mountain bikes a few days ago.   We took them to a local shop here to have them assembled since neither of us has any experience with bicycle assembly.
The guy in the shop was VERY impressed with them and couldn't believe how little we paid for them. When we looked around the his shop we were amazed at what a similar bike went for there. (the guy even admitted that he hoped that his customers didn't find you). Thanks for all your help and understanding with all our questions. I'll send you some pics of us with the bikes on our vacation.

Tami

The Motobecane DS 600 has arrived. The box looked pretty beatup when delivered it to our house. Writing on the box stated it had been repacked with clear packing tape over exposed areas of the bike carton had me and my wife thinking of refusing the delivery. I felt this was a problem and put faith in your company as to how you pack your bikes for shipment. We opened the box and thankfully the bike looked ok with your cardboard packing wrapped
around the painted frame. I put the bike together according to your mailed directions, which were a great help. The bike came through ok due to your careful original packing. This bike has been to a bike mechanic friend for final adjustments and he told my son that if you take care of this bike it will last you twenty years. Thank you for running a good customer service
oriented company.
Sincerely,
Ron Seguin
JNR…@aol.com

bikesdirect.com,
The bike is great, it was easy to put together since most of it was already done. A few adjustments and I was down the road. It was Great to be back on a bike again. The bike not only looks good but is sweet to ride.  Thanks for the fast and easy way to order. I will be passing your WEB site along to others that might be interested.
Thanks again.
Dan
MSc…@aol.com

Bikesdirect,

The bike arrived yesterday. The 600 DS is great and I was happy to see the upgraded rear Derailleur. I am recommending bikesdirect.com to everyone I know that is looking for a bike.

Thanks again,
Steve Guynes

Just thought you'd like to know that the bike has arrived. That was fast!
-Jarod
jar…@bus.utexas.edu

Bikesdirect,
the Bike is here. Just arrived, 10:40 am.  The boy will be elated.  There was a large hole in each side of the box but the guy (who I know) and I, took it from the box and we did not see any damage.  I will have my older son put it together today before school is out.  Thanks again Bikesdirect, I'll let you know in a few days how he likes it.
Walt
dri…@wirefire.com
PS If you need anything in this part of the country give me a call.

Hi Bikesdirect,
Well he does love the Bike. I had my son take it down to the local Bike
shop and he tuned it all up, as you suggested in the letter I received
today. I will pass along the information every time I get the chance and
hope to sell a few bikes for you.
Thanks again,
Walt
dri…@wirefire.com

We did receive the upgraded pedals. Thank you for your extra effort. We are very pleased with the quality and value of our Motobecane 400DS's.  They get alot of attention here in Spain. Thanks again!!!

Mitchell Feinberg mfe…@bbe-bbg.com

(RE: 700DS Motobecane)
She just arrived.....Everything's cool :)
She seems all there & good condition.

moj…@pipeline.co