Money-Back Guarantee

We know you’ll be happy with your bike. If for any reason you’re not, let us know and we’ll make it right—or you may return it. Return in original condition—new and packaged as received—within 30 days of purchase for a refund or exchange.

Email us at bikesdirectbikes@aol.com or use our contact form for proper return instructions. You can also fax a request to 904-249-3987. All associated shipping costs—both inbound and outbound—are the customer’s responsibility. Order cancellations after shipment and returns not due to our error are refunded less our outbound shipping costs.

All sales are final after 30 days. Returns and exchanges cannot be made past 30 days from purchase.

Returns / Exchanges: To exchange an item (size/color), return the first item exactly as received with original parts/packaging and place a new order. Replacements ship after we receive the return in new condition.

Inspection: Please inspect the item before assembly or discarding any packaging. Returned items that arrive used, damaged, not as-new, and/or without original packaging are refunded less the following fees:

• Not original box — $50
• Unprotected frame — $75
• Dirty/muddy frame or tires — $75
• Missing / broken parts — charged at our replacement cost

Best practice: Retain all packing materials for at least 30 days.

We do not cover incidental or consequential damages in connection with delivery timing or product description/function.

Assembly / Labor: Costs you choose to incur (e.g., shop assembly) are not covered unless specifically pre-authorized by us.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. This policy gives you specific legal rights, and you may also have other rights depending on your state or country.

Q: I saw a lower price after I purchased. Can I get a credit?
A: Items are put on sale for various reasons. If the lower price is for in-stock, identical product (same make/model/size/color/condition) and your purchase was within the last 30 days, email us a link with your receipt. Credit cannot be given if the items are not identical, are out of stock, or past 30 days.

Factory Warranties Included with Every Bike

We are authorized dealers for every bike we sell. Each bicycle purchased from Bikesdirect.com includes a factory warranty. For common questions, see our FAQ or email our service team at bikesdirectservice@gmail.com.